5 Things to Expect With Omni-Channel Retail Solutions

By: Teamwork Retail

Dashboard

Dashboard is a phone application used for managing store sales numbers. Store owners and senior retail management can keep track of store sales in real-time by downloading the iPhone app and configuring it for the information that they need and want to see on a regular basis.

At the core of Teamwork’s CHQ is a sophisticated stock ledger for the tracking of each transaction at each location.

The ledger values, then, are related to quantities and cost. Many retailers prefer to manage quantities and costs via reporting, rather than primarily sales-based app. To use this feature, select Enable Ledger Based Values.

The Associates Report in Dashboard shows Key Performance Indicators (KPIs) based on each store’s individual Associates performance.

The Flash Report is very basic Sales Report to quickly show in the Dashboard the sales figures for the period selected (usually current day).

Time Card

Time Card is for managing all aspects of employee time, including work time, breaks, company errands, and more.

The application is streamlined and easy to use. Employees tap a button to start or end a shift, or start or end a break or meal.

There’s also a section for comments, where an employee can add additional information, such as the reason for a specific errand or why they were late.

For additional security, visual verification can be enabled so employees are required to take a picture when clocking in and out. This ensures that employees are not able to cheat and log in or out for each other.

After an employee signs in, a time card summary displays any clock-in information for that shift. This way, if an employee forgets what time their break started, this information is available.

Scheduler

Scheduler is a specialized Teamwork mobile app that allows the scheduling of clients with an employee. This can be used for pet grooming businesses to schedule animals with the groomer, hair or nail salons to set up appointments with a stylist, massage therapists to book clients, and more.

Creating a new appointment is as easy as selecting the store location, opening a new appointment screen, adding an associated customer, selecting the service and setting the time, and saving.

There’s also an option to include notes or additional information about the appointment, such as that this is a VIP or difficult customer.

Once an appointment is saved and scheduled, if the customer calls to change the time, editing the appointment is a simple task.

The Scheduler app also allows you to set a number of features related to appointments, including the number of minutes allowed for a late appointment, and so much more.

Shipments

The Shipments app is used to manage all your store shipments, incoming inventory, and existing inventory. You can see detailed information on items that you are receiving, but also items that are being transferred in or out to other stores.

If items are received that are incorrect or damaged, sending merchandise back to the vendor can also be done through Shipments. Or, you can expense merchandise that is damaged, was used as a gift, marked out, etc.

Transferring items to another store is as easy as creating a new transfer order, selecting the to and from locations, adding the desired items, and saving.

The Shipments app allows for flexibility from receiving new inventory to transfer items from store to store, to ensure you never miss a sale.

Shopper Display

Shopper Display is essentially a customer facing point of sale.

When there is not a sale in progress, the tablet facing the customer shows in-store advertising. Once a sale is started, Shopper Display immediately converts into a rich detailed transaction display for the duration of the actual ringing up of a customer. The customer is able to see an item by item display of what is being purchased and the correlating prices.

For many, Shopper Display is a choice, but in states like NYC and California it is mandatory to have this display.

 

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