CRM Suite

Imagine one place for EVERY SINGLE CHANNEL

 

BRIDGING THE GAP IN TECHNOLOGIES

Teamwork Retail extracted the traditional customer module in point-of-sale and on the web into a Customer Relationship Management Service (CRM service) that operates in the cloud, serving all channels.

 

We coined the concept of the Universal Customer, where a customer’s profile can be instantly accessed through any channel of the retailer’s business. Why not have a central database where all customer data is managed, including profile information, transaction history and rewards program? Our CRM is packed with features:

 
  • check icon Universal customer access in real-time with customer profile available across all channels
  • check icon Complete visibility into customer profile including entire purchase history and any open orders
  • check icon Increase revenues & loyalty through marketing and transactional email campaigns
  • check icon Keep track of communications with the customer and even track “to-do” lists
  • check icon Recognize & engage with a valued customer regardless of which channel they contact you on

Imagine when a sale is done online, you can see it in the store. When a sale is done in the store, it is visible online. There is no duplication of the customer record. Gift cards, coupons and rewards can be used across all channels. A customer can buy something online and return it in-store, putting the money right back on the credit card they used online without requiring the card on-hand.

 

Our CRM services come standard with Teamwork, as customers are the single most important aspect to a retailer’s success.

Our suite image

CRM Capability Highlight

Universal Customer

Recognizing customers regardless of channel. Centralizing customer accounts across POS, eCommerce and any consumer mobile apps.

Member App

Branded, turnkey, native iOS consumer apps or an API to build an omnichannel experience into your own custom app.

Member Kiosk

A mobile application that allows customers to self-register in-store. Once registered customers will be recognized across all applications.

Member Site

An omnichannel branded website or API connection to eCommerce site. Customers will have access to their loyalty rewards, coupons, gift cards, purchase history.

Email Services

Integrations with top level email service providers. Two-way communication connected to Analytics and Reporting to help with sales generation and marketing.

Email Validation

A built-in service which validates all email addresses. It assists in preventing duplicates and errors because we know that accurate data matters.